Last updated: January 15, 2026
We collect information you provide when creating an account (name, email, company), customs data you submit for classification (product descriptions, values, origins), and standard web analytics (pages visited, features used). We do not collect information beyond what is necessary to provide our services.
Your information is used to provide customs classification services, generate compliance reports, improve our AI models (using anonymized and aggregated data only), and communicate with you about your account and our services.
All data is encrypted in transit (TLS 1.3) and at rest. Each country’s customs data is stored in isolated databases. We maintain strict access controls and conduct regular security audits. Your data is hosted on secure cloud infrastructure with SOC 2 compliance.
Your customs data is never used to train AI models. Classification requests are processed in real-time and not retained for model training. Anonymized, aggregated usage patterns may be used to improve service quality.
We do not sell your personal data, and the customs data you submit is never shared with third parties for their own purposes. We may share data with service providers who assist in operating our platform (cloud hosting, payment processing), subject to strict confidentiality agreements. Our website also uses the measurement and advertising tools described in section 7. We may disclose data if required by law or to protect our legal rights.
You have the right to access, correct, or delete your personal data at any time. You may request a copy of all data we hold about you. To exercise these rights, contact us at info@customslogiq.ai. We comply with GDPR, PIPEDA, and applicable data protection regulations.
Our website uses cookies and third party measurement tools. Google Analytics and Microsoft Clarity run across the whole site, including the signed in application, and record which pages are visited and how they are used. Microsoft Clarity captures session replays, so screens you open inside the application may be recorded. Google Tag Manager and the LinkedIn Insight Tag run on our public marketing pages only and never inside the application or the client portal. The LinkedIn Insight Tag sets cookies and sends your IP address and the page address to LinkedIn, which uses them to measure our advertising and to build audiences. You can opt out through your browser cookie settings, an ad blocker, or your LinkedIn advertising preferences.