Last updated: January 15, 2026
We collect information you provide when creating an account (name, email, company), customs data you submit for classification (product descriptions, values, origins), and standard web analytics (pages visited, features used). We do not collect information beyond what is necessary to provide our services.
Your information is used to provide customs classification services, generate compliance reports, improve our AI models (using anonymized and aggregated data only), and communicate with you about your account and our services.
All data is encrypted in transit (TLS 1.3) and at rest. Each country’s customs data is stored in isolated databases. We maintain strict access controls and conduct regular security audits. Your data is hosted on secure cloud infrastructure with SOC 2 compliance.
Your customs data is never used to train AI models. Classification requests are processed in real-time and not retained for model training. Anonymized, aggregated usage patterns may be used to improve service quality.
We do not sell or share your personal data with third parties. We may share data with service providers who assist in operating our platform (cloud hosting, payment processing), subject to strict confidentiality agreements. We may disclose data if required by law or to protect our legal rights.
You have the right to access, correct, or delete your personal data at any time. You may request a copy of all data we hold about you. To exercise these rights, contact us at info@customslogiq.ai. We comply with GDPR, PIPEDA, and applicable data protection regulations.